Your cart is empty
Last updated: May 2025
Welcome to Cloudstate. These Terms of Service (“Terms”) govern your access to and use of the Girlhood platform and any related Cloudstate products, websites, applications, and services (together, the “Services”). By creating an account, accessing, or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
Girlhood is a community built for girls and young women. Because many of our members are minors, these Terms include additional protections and requirements beyond a typical online store's terms of service. Please read Section 2 (Eligibility) and Section 4 (Parental Consent) carefully.
By using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are a parent or guardian permitting a minor to use the Services, or a minor using the Services with that permission, additional terms in Sections 2 and 4 apply to you.
You must be at least 13 years old to create an account. Girlhood serves girls ages 13 to 26.
If you are under the age of 13, you may not currently have access to use the Services until Cloudstate launches Phase 2 of the platform, set to launch in 2027.
We ask every applicant for their date of birth at unlock. This is used to route you to the appropriate account experience and consent flow, and for no other purpose.
Access to Girlhood is invitation-only or access through proof of identity. Every applicant must be referred by an existing member or a Cloudstate team member, and must submit a short introductory video reviewed by our team before an account is approved.
When you create an account, you agree to provide accurate information, including your date of birth, and to keep your login credentials confidential. You are responsible for all activity under your account. Notify us immediately at hello@mycloudstate.com if you believe your account has been accessed without authorization.
We reserve the right to refuse, suspend, or terminate access to the Services for any applicant or member, at our discretion, including where we are unable to confirm an applicant's age to our satisfaction.
This Section only applies to Phase 2 of the Girlhood Platform, expected to launch in 2027, and is being reviewed by our privacy attorney prior to Phase 2 launch.
If the date of birth provided at signup indicates an applicant is under 13, the following applies:
We ask for a parent or guardian's email address at signup.
We send a consent request to that email address, and the account is not activated until the parent or guardian confirms consent.
We collect only the minimum information necessary from members under 13, and we do not use that information for targeted advertising or share it with third parties for their own purposes.
A parent or guardian may revoke consent and request deletion of their child's account and associated data at any time by contacting hello@mycloudstate.com. We will complete deletion within 30 days.
We do not knowingly collect personal information from anyone under 13 outside of this consent process. If we learn that we have done so, we will take steps to delete it promptly.
Girlhood is a space for honest conversations, questions, peer and expert support. To keep it that way, all members agree to the following.
Welcome:
Honest questions about body, health, relationships, identity, school, and life.
Sharing struggles and offering peer support; body-positive conversation.
Respectful discussion of gender, identity, sexuality, and self-discovery.
Not allowed:
Content designed to shame, demean, harass, or bully another member.
Detailed descriptions of, or instructions for, self-harm, disordered eating, or substance use.
Sexual content or comments about another member's body.
Requests to move a conversation off-platform, or to obtain another member's personal contact information, photos, or location.
Advertising, spam, or commercial solicitation.
Impersonating another member, a Big Sister, or a Cloudstate team member.
Any attempt by an adult or older member to groom, solicit, or manipulate a minor member.
Our full Community Standards, addressed in the members welcome email, are incorporated into these Terms by reference and may be updated from time to time. Members will be notified of material changes before they take effect.
“User Content” means any questions, answers, reactions, or other material you post through the Services. You retain ownership of your User Content. By posting User Content, you grant Cloudstate a non-exclusive, worldwide, royalty-free license to host, store, display, and reproduce it solely to operate and improve the Services. This license ends when you delete the content or close your account, except where content has already been shared with other members or where we are required to retain it for safety, legal, or moderation records as described in Section 8.
You agree not to post User Content that you do not have the right to share, or that violates another person's privacy or intellectual property rights.
We use a combination of automated filtering and human review to keep Girlhood safe. Posts may be automatically flagged and held for review before publication. Trained peer moderators (Cloudstate Council Members and “Big Sisters”) and our administrative team review flagged content and may remove content, issue warnings, or suspend or terminate accounts that violate our Community Standards or these Terms.
We aim to respond to member questions within 24-48 hours, though response times may vary.
We may take any of the following actions, at our discretion, in response to a violation: content removal, a warning, temporary suspension, or permanent removal from the platform. Content involving predatory behavior toward a minor will result in immediate permanent removal and may be reported to law enforcement or the National Center for Missing & Exploited Children (NCMEC), as described in Section 8.
If a member's post suggests she may be in danger, in a mental health crisis, or being targeted by someone with harmful intent, our team responds with a relevant resource (such as the Crisis Text Line — text HOME to 741741 — or the 988 Suicide & Crisis Lifeline) and escalates the situation internally, regardless of time of day.
Big Sisters and our team are not medical or mental health professionals, cannot promise confidentiality, and cannot provide diagnosis or treatment. Nothing in the Services should be treated as a substitute for professional medical, mental health, or legal advice.
Where Girlhood features content or resources contributed by vetted outside experts, that content is provided for general educational purposes only, does not constitute individualized medical, mental health, or legal advice, and does not create a professional-client relationship between you and the contributing expert.
Cloudstate is legally required to report certain content involving the suspected sexual exploitation of a minor to the National Center for Missing & Exploited Children (NCMEC) CyberTipline, and may be required to share related information with law enforcement. By using the Services, you acknowledge that we will comply with these legal obligations, which may include disclosing account and content information without further notice to you where required by law.
Our Privacy Policy describes what information we collect, how we use it, and the choices available to you, and is incorporated into these Terms by reference. In summary:
We collect only the information necessary to operate the Services safely, including date of birth, email address, optional display name, and the content you post.
We do not sell member data, and we do not use data for targeted advertising.
We do not use a minor member's personal information to train or develop AI systems without separate, verifiable parental consent.
You may request access to, correction of, or deletion of your personal information, or opt out of non-essential data collection such as usage analytics, by contacting hello@mycloudstate.com. We complete deletion requests within 30 days.
Cloudstate offers merchandise and a freemium membership program through the Services.
Product descriptions: we make every effort to display product details accurately, though colors and sizing may appear differently across devices.
Pricing: all prices are listed in USD and are subject to change without notice.
Merch orders are subject to stock availability, and we reserve the right to limit quantities per order.
Membership subscriptions, when available, are billed on a recurring basis (monthly, quarterly, or annually) and may be canceled at any time with 30 days' notice to avoid future charges.
All merchandise can be returned or exchanged within 30 days of purchase.
Refunds are issued to the original form of payment once a returned item is received and inspected.
Membership subscriptions may be canceled at any time with 30 days' notice. If canceled within the first 30 days of membership, a full refund may be requested.
See our full Returns & Exchanges Policy for more details.
All content on the Services - including text, graphics, logos, images, and code, other than User Content - is the property of Cloudstate or its licensors and is protected under U.S. and international copyright and trademark law. You may not use this content without our prior written permission.
In addition to the Community Standards in Section 5, you agree not to: use the Services for any unauthorized or illegal purpose; attempt to circumvent our age-verification, consent, or moderation systems; access another member's account without authorization; use automated means to scrape or collect data from the Services; or engage in any conduct that endangers the safety of another member, particularly a minor member. Violations may result in immediate account termination and referral to law enforcement.
We may suspend or terminate any account, at any time and at our discretion, for violation of these Terms or our Community Standards, to comply with legal obligations, or to protect the safety of our community - including without prior notice where we believe there is an immediate safety concern. You may also close your account at any time by contacting hello@mycloudstate.com.
The Services are provided “as is” and “as available.” We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free. Big Sisters and Cloudstate staff are not licensed medical, mental health, or legal professionals, and content shared through the Services is not a substitute for professional advice.
To the fullest extent permitted by law, Cloudstate, its team, and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.
Adult members (18+): You agree to indemnify, defend, and hold harmless Cloudstate, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your access to or use of the Services; (b) your User Content; (c) your violation of these Terms or our Community Standards; or (d) your violation of any right of another person, including intellectual property or privacy rights.
Members under 18 (parent/guardian indemnifies): A parent or guardian who provides consent under Section 2 or Section 4 for a member under 18 to use the Services agrees to indemnify, defend, and hold harmless Cloudstate on the same terms above with respect to that member's use of the Services, to the extent enforceable under applicable law.
Before filing a claim, you agree to first contact us at hello@mycloudstate.com so we can attempt to resolve the dispute informally. If we're unable to resolve it informally within [30/60] days, any claim arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.
We may update these Terms from time to time. If we make material changes, we will notify members via in-platform notification and email before the changes take effect. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms: hello@mycloudstate.com
Report a safety concern: hello@mycloudstate.com
Questions about your data: hello@mycloudstate.com
If you are in a mental health crisis right now: Crisis Text Line (text HOME to 741741) or the 988 Suicide & Crisis Lifeline (call or text 988) - both free and available 24/7.