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At Cloudstate, we want you to feel confident and comfortable in everything you wear. Your satisfaction matters to us, and we're here to help if something isn't quite right.

Please review our Returns & Exchanges Policy below before making a purchase.

1. Return Eligibility

Eligible items may be returned within 30 days of delivery, provided that they meet the following conditions:

• Items must be unworn, unwashed, and unused.
• Items must be returned in their original condition, with all tags, labels, and packaging intact.
• Items must be free from stains, damage, odors, or signs of wear.
• Proof of purchase or your order confirmation must be provided.

For hygiene reasons, intimate apparel that has been worn, washed, or otherwise used may not be eligible for return, except where required by applicable law or where the item is defective.

2. Exchanges

If you need a different size or receive an item that isn't right for you, you may request an exchange, subject to product availability and eligibility.

To request an exchange:

1. Contact us at hello@mycloudstate.com with your order number.
2. Let us know which item you'd like to exchange and the reason for your request.
3. Wait for our team to confirm your eligibility and provide return instructions.
4. Once your returned item has been received and inspected, we'll guide you through the exchange process.

Exchange requests are subject to stock availability. If the requested item is unavailable, our team will help you explore the available options.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at hello@mycloudstate.com as soon as possible.

Include your order number, a brief description of the issue, and clear photographs of the item, where applicable.

We'll review your request and work with you to arrange an appropriate replacement, exchange, refund, or other remedy, as applicable.

4. How to Request a Return

To start a return, email hello@mycloudstate.com with the following information:

• Your full name
• Order number
• Item you wish to return
• Reason for the return
• Supporting photographs, if applicable

Please wait for return approval and instructions before sending any item back. Returns sent without prior authorization may experience processing delays.

5. Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, where possible. Please allow 5–10 business days after refund approval for the funds to appear, depending on your payment provider and financial institution.

Original shipping charges, return shipping costs, and any applicable deductions will be handled in accordance with the terms disclosed at checkout and applicable law.

6. Return Shipping

Unless an item is defective, damaged, incorrect, or otherwise covered by applicable law, customers may be responsible for return shipping costs.

If we have sent an incorrect or defective item, please contact our support team before arranging shipment so we can advise you on the next steps.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at hello@mycloudstate.com.

Cancellation requests cannot be guaranteed once an order has entered processing or has been shipped. If cancellation is no longer possible, you may contact us to discuss the applicable return options.

8. Refund Delays

If you haven't received your approved refund within the stated processing period, please check with your bank or payment provider first. If the refund still hasn't arrived, contact us with your order number so we can assist.

9. Contact Us

Have questions about a return or exchange? We're happy to help.

Email: hello@mycloudstate.com

Please include your order number in all correspondence so our team can assist you more efficiently.

10. Policy Updates

Cloudstate reserves the right to update this policy from time to time. Any updates will be published on this page and will apply as permitted by applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.